Indian electricity distribution caters to nearly 200 million consumers and has a connected load of about 400 GW is one of the largest in the world. It has 73 distribution companies, 13 in government department, 17 private distribution companies, 41 corporate and 2 SEB's. However, in India, generation is given utmost importance and leaks in distribution are left out to appease certain political fiefdom. Only 9 states in the country has achieved 100% consumer metering and 23 states has 100% metering at 11 KV feeder level. Still more reforms are addressed such as open access and independence of state load dispatch centre and phasing out of single buyer model.
Haryana state government is planning to install 10 lakh smart meters in five districts of the states. For this, a Memorandum of Understanding between Energy Efficiency Services Limited (EESL) and Haryana Power Distribution Utilities has to be signed. The move is aimed to improve the financial condition of power distribution companies by promoting energy conservation and tackling issues concerning the payment of electricity bills. In the first phase old meters of five districts namely Panipat, Karnal, Panchkula, Faridabad and Gurugram would be replaced with smart meters by EESL. The new scheme known as ?Mhara Gaon Jagmag Gaon? Scheme initiated by the present government in 2015, 400 feeders of 2,310 villages are getting round the clock power supply including district Panchkula, Ambala, Fari
From unplanned and frequent electricity power cuts, lack of staff, lack of transparency, red-tape the distribution sector has come a long way in India. In the last decade, most of electricity distribution companies have made several customer friendly measures which brings transparency. Some of the them are
1. IVRS : Major state electricity distribution companies have zonal call centres - with 24X7 call assistance. One can dial a number to know the power cuts, reason and restoration of the same.
2. SMS : Many consumer now-a-days get alerts for bill payment, complaint registration on mobile.
3. Apps : Some companies have also launched mobile apps for supporting customers, which helps them to register complaint, pay bill, review electricity charges etc.,